Tomorrow morning, I’m heading up to Stirling for a Local Gov Social Media Unconference, kindly arranged by the Improvement Service, under the banner of the Customer First programme (enabling councils to deliver better, faster and more efficient services to a wider section of the population).
The day will bring together people from local authorities across Scotland who are using social media (or at least thinking about it) to offer better customer choice and engagement, improve access to services, and reduce costs.
Being an unconference, delegates are expected to bring their own suggestions for topics to shape the agenda on the day. People then vote with their feet and gravitate towards the discussions that interest them most. The emphasis is on collaboration – everyone will have the chance to contribute and share.
A starter for ten
I’m sure everyone will be bursting with ideas, but I thought I’d get some of my own thoughts down here, as a bit of a starter for ten.
