Leith Social Media Surgery – a retrospective

Last night I finally managed to get along to one of the Edinbuzz Social Media Surgeries, this time at Leith’s McDonald Road Library. The event was buzzing, with around 8 … Continue reading

Walsall Council in round the clock Tweet experiment

Walsall Council have just wrapped up a round the clock Twitter marathon, during which time they tweeted about their services and the various things happening in the area. @walsallcouncil posted … Continue reading

Social Media Surgeries to help communities go Web 2.0

Tonight I’m popping along to an introductory meet-up to find out more about a series of local social media surgeries to be held across Edinburgh, aimed at helping communities get … Continue reading

Final accolade for Youth Parliament elections campaign

Our highly successful social media campaign to promote the Scottish Youth Parliament elections in 2009 has won a final accolade – this time, at our internal achievement awards ceremony, where … Continue reading

Youth Parliament Elections campaign – a social media case study

Later this week I’ll be attending a national awards ceremony, at which one of our campaigns has been nominated for an award. ** UPDATE – we won! ** Edinburgh’s 2009 … Continue reading

Scotland’s first GovCamp

A quick note for those involved in working with government in Scotland, particularly in digital engagement. The end of July will see Scotland’s first GovCamp. There’s no agenda as yet … Continue reading

Election Count 2.0 in Edinburgh

Over the past year or two there has been a palpable surge of interest in using Web 2.0 in the public sector, and in most cases that’s a very positive … Continue reading

Hard lessons in social media: political suicide

I’ve just updated my list of social media lessons learned the hard way with details of a Labour candidate who appears to have committed political suicide on Twitter.

Creating a dynamite campaign

Today I found myself in the opulent surroundings of Edinburgh’s Balmoral Hotel for a breakfast seminar, run by Precedent, on creating dynamite campaigns. The following are some of my notes. … Continue reading

Joining the conversation – handling complaints via Social Media

A colleague recently raised the issue of how we handle complaints that come in via social media, and this got me thinking about the impact of these channels on how … Continue reading