Posts Tagged ‘mobile browsing’

Best approaches towards a mobile Intranet

Tuesday, January 5th, 2010

Jakob Neilsen has just announced his 10 best-designed Intranets for 2010, and as always it’s a goldmine of information and advice. I haven’t yet forked out for the full report, but the summary alone offers plenty to think about.

One particular point that will raise eyebrows is the continued advocacy of separate sites for mobile devices. There is an ongoing debate about the pros and cons of such an approach, brought to the fore by Neilsen’s post last February comparing Mobile Web 2009 with Desktop Web 1998, and concluding that a separate site is best. Many of us were not convinced, and as Henny Swan argued at the time:

It also hints at repeating the mistakes of desktop web design circa 1998 where we thought the answer was to design for one browser, use proprietary technology, build text only websites for disabled users…the list goes on. So let’s not make that same mistake and instead fast forward to one of the principles of good web design that dug us out of the dark hole of 1998: progressive enhancement.

Henny Swan: Progressive Enhancement for mobile

Henny described how a ‘one site fits all’ approach can be achieved using media queries, and it’s certainly a far more attractive solution than designing and maintaining separate sites.

But this all relates to websites in general, rather than specifically to Intranets, and I was interested to look closer at the suggestion of a separate mobile Intranet.

iPhone on staff log-in page

Intranet on the move?

More about mobile Intranets, and why a separate site may be justified

Mobile browsing – making websites handier

Wednesday, February 18th, 2009

I’m desperately trying to get my organisation to realise that mobile browsing is fast becoming very popular, and that we need to design accordingly. Mobile phone penetration is immense in the UK, reaching 100% in 2005 (i.e. one mobile for every person, on average). This near-ubiquity makes them a vital target technology.

However, a debate has been sparked about how best to provide for your mobile users. Usability expert Jakob Nielsen has just published an article comparing the Mobile Web 2009 with the Desktop Web 1998. Ultimately he calls for the creation of separate sites for mobile devices, and therein lies the debate.

Henny Swan discusses why building a separate site is not a great idea on her blog. This follows on from Bruce Lawson’s own musings on whether mobile web development is compatible with the One Web.

I’m definitely against the ‘two sites’ approach in most instances, and many devices nowadays have decent browsers which render pages just fine anyway. For this reason I hate it when I get directed to a Mobile version of a site, often with greatly reduced functionality. By all means offer a stylesheet optimised for mobile browsers, but make it my choice to switch to that (I’ve seen good examples where the main page says “we have detected that you’re using such-and-such device – you might be interested in viewing the mobile version here”).

One issue brought back to the fore when building for mobile devices, though, is the need to keep page sizes down. Designers have increasingly been discarding that ethic with the rise of broadband, but we need to keep building lean sites with clean code to help those who are paying by the MB to browse (as well as for all the other reasons)!

Of course, we’re also seeing a proliferation of apps designed for mobile devices, often allowing them to bypass the standard websites completely (for example, I have Y! Mobile on my device which pulls in my Yahoo e-mails, weather and news etc, without actually visiting the Yahoo website itself). This is a whole new way of enticing mobile customers to access your site’s functionality.

All of this is really about the wider issue of usability. I’d like to do some decent research on what disabled users expect from their mobile devices before taking a definitive stance on the accessibility issues. For now, though, I won’t be building any separate mobile sites – just concentrating on getting the main one right.

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