This post has been written for Blogging Against Disablism Day 2010.
I recently bought a new phone. It’s great, but like most smartphones it’s taking a bit of time to get completely used to the complex interface.
On the second day of playing with it, I was browsing the web and came across a site which had Captcha. It was a Google product, and I had to complete the Captcha field to continue with what I wanted to do. The problem was, the image that it had come up with was terribly distorted, and I couldn’t make out the letters and numbers. I tried several possibilities, failing every time. Normally I would simply refresh the page to get a new image, but I hadn’t yet learned how to do that on my phone! I tried going back then forwards again, but it just loaded the same image. And crucially, there was no link to an accessible alternative.
It was one of those rare occasions where I had hit an absolute brick wall because of an inaccessible web design feature.
